We value your satisfaction and want to ensure that you are completely happy with your purchase. Our Return and Refund Policy provides guidelines on how to return items and request a refund. Please read the following information carefully.

Eligibility for Return and Refund

To be eligible for a return and refund, your item needs to fulfill the following criteria:

Return:

The item must be returned within 15 days of delivery.

The item must be in its original packaging, with all tags attached.

The item should not have been worn, used, or altered in any way.

Refund:

The return must meet the above criteria for eligibility.

The item must be received by us at the specified return address.

Return Process

To initiate a return and refund, please follow these steps:

Contact our customer service team at info@decora.sale to request a return.

Repackage the item securely in its original packaging, if possible.

Ship the item back to us at the following address: 94-B Sunflower Society, J1 Johar Town, Lahore.

Once we receive the returned item, we will process your refund within 5-7 working days.

Refund Process

Once your returned item is received, we will inspect it to ensure it meets the eligibility criteria. If the item is approved for a refund, we will initiate the refund process within 5-7 working days. The refund will be issued to the original payment method used for the purchase.

Late or Missing Refunds

If you have not received your refund within the specified time frame, please contact our customer service team at info@decora.sale. We will investigate the issue and work to resolve it as quickly as possible.

Shipping

We offer a prepaid return shipping label for all returns.

The cost of return shipping will be deducted from your refund amount.

Exceptions

The following items are not eligible for refunds:

Final sale items

Items damaged by the customer

Items missing tags or packaging